Dear ,
At Jade, we understand the value or outcome you seek from managed services in enhancing the productivity of your IT landscape. To calculate the true value, you must gauge your return on investment (ROI) for any expenditure in terms of its influence on three core elements: a) Impact on end user experience, b) Generation of business value and c) Cultivation of operational resilience.
At Jade, our approach to assessing any engagement as a managed services partner centers our inquiries on these three pivotal facets.
Jade's Vision of Next-Generation Managed Services
It encompasses a holistic framework, encompassing:
• Integrated Service Management
• AI-powered Automation
• KPI Correlation
• DevOps
• Orchestrated Operations Platforms
• Digital Transformation
These components coalesce to yield integrated delivery, predictive maintenance, real-time issue resolution, self-service capabilities, and quantifiable business impact. All of these are executed within the framework of three primary value dimensions: empowering competitiveness, enhancing performance evolution, and driving operational efficiency. This provides you with a performance boost, tangible business value creation, and cost savings, all while elevating quality standards.
Transitioning from Reactive to Proactive Managed Services
The trend towards the consumerization of AI and its consequential business impact continues to be a prominent topic in our discussions with clients. We realize that there is a noticeable drive among business leaders to enhance operational efficiency and realize cost savings, which can subsequently be channeled into projects aimed at spurring business growth. While the pursuit of savings is not novel, the advent of AI-supported operations has elevated its significance to unprecedented heights.
Aligning with that, at Jade, we've made a distinct shift in our managed service engagements from a reactive approach to a proactive, predictive, and data-driven one. This transformation leverages our accelerators, Jade-ITOps, our automation toolkit, and Kanverse, our AI/ML platform.
Jade: Going Beyond Traditional Technical Support and Maintenance
We recognize that you seek more than mere technical support and maintenance and would like service providers who can function as strategic partners, advisors, and innovators. You want partners who can intimately grasp your business needs, objectives, and challenges, offering tailored, proactive, value-added solutions. Furthermore, you like service providers who consistently deliver high-quality, dependable services with clear communication, transparency, and accountability.
Our delivery model at Jade aligns seamlessly with these expectations, aiming to lead you on an improvement journey toward a next-generation operations paradigm.
